We're always happy to answer any questions that you might have! Please feel free to read our Frequently Asked Questions as well. You just might find your answer there.
Option 1) Use the form below to send us an e-mail with any questions.
Option 2) Call toll free: 1-888-572-4873
We do our best to respond within 24 hours 7 days a week.
Our offices are based in Burlington, VT where we enjoy our summers on Lake Champlain (birthplace of Ben & Jerry's ice cream), and winters in the snow covered Green Mountains. Orders and customer service hours of operation are from 9:00am to 5:00pm Mon. thru Friday EST. You may be surprised however, that a return call, an answered call, or an e-mail could happen at anytime. We try to provide customer service as much as possible. Someone is always working at WinterFootwear.com.
If you wish to make an exchange or return please use our Return/Exchange form to ensure that we can help you as quickly as possible.