In Baffin boots, 95% of our customers wear their true size. Boots from the Polar Extreme Series (-148 F/-100 C) always feel tight at first, but the foam liner will break in and compress to your foot shape with some wear. We suggest:
Wear the boots inside the house for at least one hour.
Still not sure? Take the liner out of the boot and put it on. The liner will expand in width but not in length. If the liner is too short for your foot, exchange for the next size up.
Put your foot inside the shell of the boot, without the liner. This shows how much room you have once the liner compresses and forms to the width of your foot.
For fit questions, please use our Contact Form to send us a note. We want you to have warm, happy feet!
Returns within the US 48
In keeping with the holiday spirit, we are extending our return request deadline. All orders placed after Thanksgiving which are subject to free return shipping may request a free return label through December 31st. Orders delivered after December 21st are still subject to our usual ten day window from the delivery date to request a free return label.
Returns are free within 10 days of delivery receipt under the following conditions:
Boots must be received by us in brand new condition.
Boots must be received by us within 20 days of delivery:
Winterfootwear.com credit will be issued for returns received after the return deadline.
Boots must be packaged in the original packaging:
Please use a secure outer box to protect the manufacturer's packaging. Unfortunately, we must charge a $5.00 box fee if mailed in the manufacturer's box.
Some clearance items are clearly marked "not subject to free return shipping". However, we are still happy to provide you with a return label for a $7.50 fee within the US48 UPS delivery area. To identify if you are in the UPS delivery area, please see the Shipping page.
To Return or Exchange your boots, follow these simple steps:
On the form, please indicate whether you would like an Exchange or a Refund. If an Exchange, please indicate the new model, size and color on the form. To ensure availability, we recommend placing a new order, so that we may ship your new product immediately.
Submit the Return Form request to receive a UPS return shipping label. Your UPS return label will arrive by email within one business day (please specify another email address, if different from email at order placement). The return label will come from UPS.com.
Print the UPS return label and attach it to the outside of the package using clear tape.
Securely wrap your order in its original packaging, using an outer box so that the manufacturer’s package is well protected.
Drop at the UPS center or hand to any UPS driver.
Returns are typically received and inspected by our warehouse within three days of delivery. A credit is then issued to the original form of payment within seven business days. Please note that depending on your credit card company's policy, it may take additional time for the credit to post to your account. For Exchanges, your new boots will be shipped as soon as your shipment is inspected and processed, typically within three business days, if not sooner!
