Absolutely! We’d love to help you find your perfect boot. The easiest way to reach us is via email (customerservice@winterfootwear.com), or by phone (888-572-4873, between the hours of 9-5 EST, Monday-Friday). Let us know what you like, and what you need out of a boot (water resistance, what temperatures you will be in, how long you will be outside, what activities you will be doing, level of warmth, comfort, etc), and we can make suggestions for you.

Absolutely! We’d love to help you find your perfect boot. The easiest way to reach us is via email (customerservice@winterfootwear.com), or by phone (888-572-4873, between the hours of 9-5 EST, Monday-Friday). Let us know what you like, and what you need out of a boot (water resistance, what temperatures you will be in, how long you will be outside, what activities you will be doing, level of warmth, comfort, etc), and we can make suggestions for you.

If an item you are looking at is listed as “two week delivery,” it means that we have to special order that model and size from the manufacturer. Usually, these are boots made by Baffin. Your order would ship directly from Baffin in Canada, and not from winterfootwear.com. It takes about two weeks for Baffin to fulfill these orders. Unfortunately, Baffin does not provide tracking information, but packages typically arrive in one to two weeks.

Every brand’s products have a different fit. To prevent people from ordering the wrong size, we try to note which models we know to either run small or large. Also, some brands do not make half sizes, and we always recommend sizing up and not down in that instance.

You can absolutely order an extra liner for your Baffin boots! All liners are made to order by Baffin, and can take up to eight weeks to receive. Liners are not returnable.

Some companies discontinue certain colors of a boot, so we are able to offer those colors at a lower price.

If your size is not available, it means we do not currently have stock in that item. Please feel free to send us an email inquiring as to whether or not we will be receiving more, and when to expect them in stock and on the site!

If something about your purchase seems defective (broken or missing buckles, construction problems, etc), please contact us immediately. We ask that you supply us with digital images of the defect so that we can contact the manufacturer and proceed from there.

If you have any questions about sizing, especially with Baffin boots, please consult our Fit and Sizing Recommendations page!

Absolutely! Simply add it to your cart like any other item. Click here for gift certificates! Please note, to redeem a gift certificate, you must place the order over the phone.

We do not carry any boots made in the US or Canada. We do, however, fully stand behind the quality of the boots we sell. Baffin boots used to be made in Canada, but they are mostly manufactured overseas now. Baffin Industrial boots are assembled in Canada but they are made with materials from overseas.

The safest and most secure way to submit an order is through our website. All of the information on our website is encrypted through a secure server. You can of course call us to place an order, but you should never send us a credit card number via email, because it is not encrypted

Unfortunately, we live in an age of internet fraud, and have to take added measures to protect our customers and ourselves. In order to validate the identification of the cardholder, we will bill a small charge (under $5.00) to your card. We then ask that you check your account or statement and report the EXACT amount we charged. Only the cardholder would be able to check their account in this manner. We hate to have to inconvenience our customers in any way, but we also cannot risk any fraudulent charges being made. You may be billed a small charge for a few reasons:

• International orders
• Orders with different shipping and billing addresses
• Orders with international billing and domestic shipping addresses
• Orders with domestic billing and international shipping addresses

We do accept back orders on some models. You will note that when you select your size and color, there will be a shipping estimate. For example, “Black 9 - Ships mid December” indicates that while we do not currently have stock in an item, we are expecting more and are taking backorders for that model.

Typically, we bill your order when it ships. If you have submitted an order that will not ship immediately (a special order or a back ordered item), we would bill you when it shipped. If you’d prefer to be billed at a certain time (i.e. when you place the order, and not when it ships), just let us know!

From time to time, we offer coupon codes. If we are running a store wide promotion, the coupon code will either automatically be applied to your order when you place your item in the shopping cart, or you may need to enter the coupon code yourself. Automatic coupon codes may apply to a certain brand (for example Baffin) or to a certain boot category (for example, Snowmobile boots). Certain brands, such as Keen and Merrell, are not subject to coupon codes, and can only be discounted when a color or model has been discontinued. Winterfootwear.com coupon codes which are promoted on other websites are not always current, so it is worth checking with us either via email or phone if you find a coupon code, but are unsure whether it is current or not.

Order confirmations are automatically emailed when you submit your order. If you didn’t receive one, it could be for one of two reasons:

1. Customer does not hit final ‘submit’ button. If you did not see a screen with your order number after you placed an order, you probably did not hit the final submit button.
2. Email address entered incorrectly. Typos happen! Your automatic confirmation may have been lost in cyber space if your email was entered incorrectly.

No matter the reason, in the event you do not receive an order confirmation, please send us an email or give us a call and we can figure it out for you!

You can place an order with us and pay by check. To do so, please call us to place the order. We can provide you with the address to which you should send a check. Please note that we cannot ship an order until the check clears.

Our warehouse is in Rochester, NY. Most of our orders ship from there--the product listing for your purchase would indicate if the item would ship from another location.

Please check our Shipping page for all the details for shipping to the United States!

Packages will only move on weekdays, and not over the weekend.

No orders are processed by our office after 5 pm EST on Friday, when we close for the weekend. Orders placed after noon EST on Fridays may ship out that day, but most likely would not ship until Monday.

Absolutely! Each APO or military address is different. Some can be processed via USPS’s online shipping method (Click n Ship), though some must be presented to the post office by an employee. Military mail can take a longer amount of time to ship, and cannot always be tracked due to security reasons.

Returns and exchanges are easy with winterfootwear.com! Simply fill out a return request here: Please consult our Returns and Exchanges page for our policies and for our return request form.

If you would like to return an item, but do not have a printer to print your label, we can send you one in the mail! Simply fill out the return request and make sure to note that you need it mailed to you the old-fashioned way!

If you are having trouble printing a return label, send us an email or give us a call so that we can send you another one! If you still can’t print it, we can print it here and mail it to you!

We understand how hard it is to judge the warmth of a boot without actually being in the elements, and encourage you to ask us if the boot you selected is appropriate for your specific activity, so as to lower the chances that your boots aren’t warm enough (or are too warm). However, we cannot guarantee that your boots will be perfect match for you, no matter how much we’d like to be able to do so. Everyone has a different tolerance for cold, so our temperature ratings are guidelines, but not guarantees. Wear your boots around the house as much as possible to make sure they fit before you take them outside! We cannot accept returns on anything that has been worn outside.

Of course! Just because an item is not subject to free returns and exchanges does not mean you’ll be stuck with it forever! You can fill out a return label just the same--the only difference is, when your boots arrive back at our warehouse, we will refund you the cost of the boots less $7.50 for shipping.

If you want to return a pair of discontinued or sale price boots on your own and pay for the freight, you are more than welcome to do so. We recommend that you use a trackable method of shipping, and send us an email so that we can make a note in your order for our warehouse to expect your return (and so that we know not to charge you the shipping fee). Our shipping fee of $7.50 is almost always the best deal though, but feel free to shop around for a better shipping rate!

Returns are typically received and inspected by our warehouse within three days of delivery. A credit is then issued to the original form of payment within seven business days.

We always try to keep our prices as competitive as we can! We will be happy to match a price for you, as long as the same size and color are in stock on the competing website. Also, be sure to compare final prices, including shipping and taxes--after all, we do offer free standard ground shipping within the US48! If you have found an item for a lower cost somewhere else, please give us a call so we can verify it with you. Certain items and brands may be exempt from price matching, but we would be more than happy to look into it for you!

Please consult our international size charts (LINK). If the brand you are interested in has its own chart, please use that chart. Often, one brands recommendations do not translate to another brand’s, and it is best to go with the suggestions of the brand you are purchasing, and not to compare. Each brand knows the fit of their boots best, and it is best to default to their conversions.

We ask for your email address for two reasons. Firstly, you will receive automatic confirmation of your order via email. We also send shipping and tracking information to you via email. While we try to call everyone we can, if there is a problem with your order, we like to be able to email you the details as well. Secondly, if you’d like us to, we can add you to our mailing list so that you know when we are having special offers! We never, under any circumstances, sell or share your information--we don’t like spam either!

Sales tax in the state of Vermont (where our offices are) is applied to anything that can be labelled “equipment” as opposed to “apparel.” Ice skates, industrial boots, tractions devices, and other accessories are all subject to sales taxes. New York residents are responsible for reporting sales tax for online purchases. Please refer to the NY state department of taxation and finance for instructions on reporting use tax for items purchased through an e-commerce site.

We do not have a print catalogue. Everything we have is on winterfootwear.com!

Unfortunately, all of our business is online, and there is no way for customers to try on the boots prior to purchase. However, that is the benefit of our easy and free returns and exchanges! Also, because we make a point to try on as much of what we sell as possible, you can always send us an email or give us a call if you have questions about specific boots!